Refund policy

We are committed to providing you with quality products and a pleasant shopping experience. Here is our return and exchange policy:

Damaged Items
If you receive a damaged item during transit, please contact us immediately and provide relevant photos for us to understand the issue. We will promptly address your situation. We will arrange a refund for you, and the refund will be issued back to your original payment method.

Non-eligible Returns
We can only accept returns and offer refunds in cases where the product is damaged during transit. For reasons other than this, we are unable to accept returns or issue refunds. If you have any concerns about a product, please contact us before making a purchase, and we'll be more than happy to provide the information you need to make an informed decision.

We appreciate your choosing Sweet Jelly Studio and would like to provide you a satisfied shopping experience. If you have any questions regarding returns or exchanges, please feel free to contact our customer service team. We are here to support and assist you.